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CHILL FITS. ELEVATED BASICS. WARDROBE STAPLES YOU'LL ACTUALLY WEAR. NEW DROPS WEEKLY.

fashion for real life

Shipping policy

Shipping at a Glance

  • Ships within 1-3 business days
  • FREE Standard Shipping on orders over $200 CAD (Canada)
  • FREE Standard Shipping on orders over $300 USD (USA)
  • 14-day online returns on eligible full-price items
  • Sale items are final sale

Shipping

We know you're excited to receive your order, and we work hard to get it packed and on its way as quickly as possible.

Please allow 1-3 business days for your order to be processed and shipped. Once your order leaves our shop, you'll receive a tracking email so you can follow it every step of the way.

Canada

  • FREE Standard Shipping on orders over $200 CAD (before taxes).
  • Orders under $200 ship for a $15 flat rate.
  • Shipping to the Canadian Territories is a $30 flat rate.
  • Express shipping is available.

United States

We're happy to ship to our U.S. neighbours!

  • FREE Standard Shipping on orders over $300 USD.
  • Orders under $300 USD ship for a $30 flat rate.

Shipping Information

  • We typically ship with UPS, Purolator, and Canada Post.
  • Shipping estimates do not include processing time.
  • Orders cannot be changed, modified, or combined once they have been placed.
  • All shipping rates are charged in the currency shown at checkout.
  • Once your order has been shipped, it is no longer the responsibility of Kid Sister. We are not responsible for lost, stolen, or damaged packages once they are in the carrier's possession.

Customs, Duties & Taxes

Orders shipped outside of Canada are sent using DDU (Delivered Duty Unpaid) service. This means your order may be subject to import duties, customs fees, taxes, or brokerage charges upon arrival.

These charges are determined by your country's customs agency and are the responsibility of the customer. Unfortunately, these fees are outside of our control and vary by country.

If you have questions about what charges may apply, we recommend contacting your local customs office before placing your order.

Please note that duties, taxes, customs fees, and brokerage charges are non-refundable. We are also unable to issue refunds on orders that are refused due to these charges.

Additional Information

  • During major sales and promotions (including Birthday Sale and Black Friday), free shipping may not be available.
  • Oversized items, including Lack of Color structured hats, are not eligible for free shipping. Orders containing these items will incur a $30 flat-rate shipping fee to ensure they arrive safely.