Refund policy

RETURN POLICIES

Shipping costs are non-refundable, even if you were eligible for Free Shipping. A restocking fee will be charged to your refund equivalent to the standard rate shipping ($15). 

Full-price items that are in new/unworn condition with original tags attached can be returned for a refund. 

• In-Store Purchases: All Local returns must be brought back within 7 days of original order/purchase date.
• Online Order Returns: Customer is responsible for return shipping. Returns must be received back to us within 14 days from when your package was delivered to you.

Once we receive your item and verify that it is in unworn, new condition with tags attached, we will issue your refund.

Sale items, Jewelry, Hair Accessories, Hats, Glasses, Bath, Beauty, and Intimates/Body Suits, are all FINAL SALE.

How To Return an Online Item:

Please email us (heysis@kidsister.ca) to let us know you're sending something back. Include your full name, order number, and the items you'll be returning.

Ship your returns to:

Kid Sister Lifestyle Shop Returns
1 - 3301 50 Avenue
Red Deer, AB
T4N 3Y2

All returns must be prepaid and insured. Kid Sister is not responsible for lost or stolen packages. We recommend you ship your return via insured parcel post with a tracking number and signature required. Kid Sister does not refund the original shipping costs and we are not responsible for any return or exchange shipping costs. We will not accept any packages sent by COD.

*Local to Red Deer and want to return in person? Please bring your item into our store during business hours.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Last updated: April 2, 2024