Refund policy
Returns
We hope you love your order! If something isn't quite right, we're happy to help.
Return Eligibility
Full-price items in new, unworn condition with original tags attached are eligible for a refund.
Return windows:
- In-store purchases: Returns must be made within 7 days of the original purchase date.
- Online orders: Returns must be be received by us within 14 days of your delivery date.
Once your return has been received and inspected, your refund will be issued to your original method of payment.
Return Shipping
Customers are responsible for return shipping costs.
Original shipping costs are non-refundable. If your order qualified for free shipping, a $15 shipping deduction will be applied to your refund to help cover the original shipping costs.
We recommend shipping your return with tracking and insurance, as Kid Sister is not responsible for lost or damaged return shipments.
We do not accept COD deliveries.
Final Sale
The following items are final sale and cannot be returned or exchanged:
- Sale items
- Jewelry
- Hair accessories
- Hats
- Glasses
- Bath & beauty products
- Intimates and bodysuits
How to Return an Online Order
Step 1
Email us at heysis@kidsister.ca with:
- Your full name
- Your order number
- The item(s) you'd like to return
Step 2
Ship your return to:
Kid Sister Lifestyle Shop
Attn: Returns
1-3301 50 Avenue
Red Deer, AB T4N 3Y2
If you're local to Red Deer, you're welcome to return your item in-store during regular business hours.
Step 3
Once we receive and inspect your return, we'll process your refund to your original payment method.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you've received the wrong item, contact us right away and we'll make it right.
Questions?
We're always happy to help. If you have any questions about shipping, returns, or your order, send us an email at heysis@kidsister.ca and we'll be happy to help.