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Shipping & Returns

SHIPPING POLICIES

Free shipping over $150. Orders under $150 will be subject to a $15 flat rate shipping fee. All shipping fees are non-refundable.

All orders will be shipped within 3-5 business days. Once your order has shipped you will receive a tracking number via email.

Currently only shipping within Canada

Jewelry, Hair Accessories, Hats, Glasses, Bath, Beauty, Intimates, and sale items are all FINAL SALE.

Once an order has been placed, it cannot be changed, modified, or combined with another order for shipping. 

RETURN POLICIES

We do not offer refunds.

Full-price items that are in new/unworn condition with original tags attached can be returned for an in-store credit. Any items purchased on sale or with a discount code are FINAL SALE. Returns must be shipped back within 14 days of original shipping date. Once we receive your item, we will issue your credit. Please note that all shipping costs are non-refundable.

Jewelry, Hair Accessories, Hats, Glasses, Bath, Beauty, Intimates, and sale items are all FINAL SALE.

How To Return an Online Item:

Submit a return request through the Contact form on our website. We will issue you a Return Authorization Number. Print and include inside your return package.

Ship your returns to:

Kid Sister

Attn: RETURN

1 - 3301 50 Avenue

Red Deer, AB

T4N 3Y2

All returns must be prepaid and insured. Kid Sister is not responsible for lost or stolen packages. We recommend you ship your return via insured parcel post with a tracking number and signature required. Kid Sister does not refund the original shipping costs and we are not responsible for any return or exchange shipping costs. We will not accept any packages sent by COD.

*Local to Red Deer and want to return in person? Please complete the Contact form and you will be advised how to proceed.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Local Red Deer pick-up Policies

Want to pick up in Red Deer from Copper Lane Hair Studio? Select the Local Pick-up option at checkout. We will email you once your order is ready to be pickup up. Please do not come to pick up your order until you receive that email.